Dear customer, we've got it : the straight talk guide to unforgatable customer service that helps your business grow /
Karanja, Hannah
Dear customer, we've got it : the straight talk guide to unforgatable customer service that helps your business grow / Hanah Karanja - 225 pages ; 21 cm
Most service training is full of fluff and forgettable scripts. this book isn't one of them. If you've ever faced an angry customer, felt disconnected as a team, or watched service standards slowly fade- you're not alone. in today's fast -paced world, real, human service often gets lost in processes and pressure.
9789914353945
Customer services--Management
Customer relations
Customer satisfaction
Empathy—Business aspects
658.812 KAR
Dear customer, we've got it : the straight talk guide to unforgatable customer service that helps your business grow / Hanah Karanja - 225 pages ; 21 cm
Most service training is full of fluff and forgettable scripts. this book isn't one of them. If you've ever faced an angry customer, felt disconnected as a team, or watched service standards slowly fade- you're not alone. in today's fast -paced world, real, human service often gets lost in processes and pressure.
9789914353945
Customer services--Management
Customer relations
Customer satisfaction
Empathy—Business aspects
658.812 KAR