Dear customer, we've got it : (Record no. 493525)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01043nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260720104629.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260720b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789914353945 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Kenya National Library Service |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 KAR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Karanja, Hannah |
| Relator term | author |
| 245 ## - TITLE STATEMENT | |
| Title | Dear customer, we've got it : |
| Remainder of title | the straight talk guide to unforgatable customer service that helps your business grow / |
| Statement of responsibility, etc. | Hanah Karanja |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 225 pages ; |
| Dimensions | 21 cm |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Most service training is full of fluff and forgettable scripts. this book isn't one of them. If you've ever faced an angry customer, felt disconnected as a team, or watched service standards slowly fade- you're not alone. in today's fast -paced world, real, human service often gets lost in processes and pressure. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Form subdivision | Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Empathy—Business aspects |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Preservation, Conservation & Publication | Acquisition, Cataloguing, Classification and Distribution Development | 07/20/2026 | Legal | 997.00 | 658.812 KAR | B237240 | 07/20/2026 | 07/20/2026 | Books | ||||
| Dewey Decimal Classification | Preservation, Conservation & Publication | Acquisition, Cataloguing, Classification and Distribution Development | 07/20/2026 | Legal | 997.00 | 658.812 KAR | B237241 | 07/20/2026 | 07/20/2026 | Books |