Service quality dimensions, information communication technology and student satisfaction in schools of business of chartered universities in Kenya / Jane Naitore Kimaita ; supervised by Dr. Hellen W. Kabue, Dr. Phares O. Ochola and Dr. Stephen N. Kiriinya.
Material type:
TextNairobi : The Technical University of Kenya, 2024Description: xv, 168 pages : illustrations ; 30 cmSubject(s): DDC classification: - 658.834 KIM
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Preservation, Conservation & Publication Kenyana | Legal Deposit | 650.834 KIM (Browse shelf(Opens below)) | 2025-460 | Not for loan | Not for loan | B235614 | ||
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Books
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Preservation, Conservation & Publication Kenyana | Legal Deposit | 650.834 KIM (Browse shelf(Opens below)) | 2025-460 | Not for loan | Not for loan | B235613 |
A thesis submitted in partial fulfilment for the award of degree of Doctor of Philosophy in Business Administration (Marketing) in the School of Business and Management studies of The Technical University of Kenya.
Includes bibliographical references
The purpose of this study was to explore the effects of service quality on student satisfaction in universities in Kenya and specially students in the schools of business.
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