Bradley, Sally. <br/><br/>
Customer service:candidate handbook. 

 - Oxford   Heinemann  2003 
<br/><br/><label>ISBN: </label>S/NVQ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General Management
<br/><br/><label>Dewey Class. No.: </label>658.812BRA