TY  - BOOK
AU  - Ortiz,Chris A
TI  - The Psychology of lean improvements : why organizations must overcome resistance and change the culture 
SN  - 978-1-439-87879-8
U1  - 658.5 ORT 
PY  - 2012///
CY  - London 
PB  -  CRC Press
KW  - Management
ER  -