TY  - BOOK
AU  - Scott, Gini Graham
TI  - Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict 
SN  - 978-0-8144-8063-2
U1  - 303.69 SCO 
PY  - 2008///
CY  - New York 
PB  -  AMACOM
KW  - Conflict Management
ER  -