TY  - BOOK
AU  - Sutherland, Jonathan
TI  - Key concepts in business practice 
SN  - 978 1 403 91531 3
U1  - 650 03 SUT NO 3 
PY  - 2004///
CY  - New York 
PB  -  Palgrave Macmillan
KW  - MANAGEMENT DICTIONARY
ER  -