Waller, Jenny. <br/><br/>
The T.Q.M. toolkit : a guide to practical techniques for total quality management  

 - London    Kogan Page   c1995. 
<br/><br/><label>ISBN: </label>978 0 7494 1280 7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT HANDBOOKS MANUALS ETC
<br/><br/><label>Dewey Class. No.: </label>658 562 WAL NO 4