TY  - BOOK
AU  - Waller, Jenny.
TI  - The T.Q.M. toolkit : a guide to practical techniques for total quality management 
SN  - 978 0 7494 1280 7
U1  - 658 562 WAL NO 4 
PY  - 1995///
CY  - London 
PB  -  Kogan Page
KW  - TOTAL QUALITY MANAGEMENT HANDBOOKS MANUALS ETC
ER  -