TY  - BOOK
AU  - Rolstadas,  Asbjorn
TI  - Performance management : a business process benchmarking approach 
SN  - 978 0 412 60560 4
U1  - 658 515 PER NO 4 
PY  - 1995///
CY  - London ; New York 
PB  -  Chapman & Hall
KW  - PERSONNEL MANAGEMENT
ER  -