Crosby, Philip B. <br/><br/>
Quality without tears : the art of hassle-free management  

 - New York ; London    McGraw-Hill  1995 
<br/><br/><label>ISBN: </label>978 0 07 014511 5 PBK 
<br/><br/><label>Subjects--Topical Terms: </label><br/>QUALITY ASSURANCE
<br/><br/><label>Dewey Class. No.: </label>658 562 CRO NO 4