TY  - BOOK
AU  - Teare, Richard.
TI  - Achieving quality performance : lessons from British industry 
SN  - 978 0 304 32758 4 PAPERBACK
U1  - 658 562 ACH NO 4 
PY  - 1994///
CY  - London ; New York 
PB  -  Cassell
KW  - TOTAL QUALITY MANAGEMENT
ER  -