TY  - BOOK
AU  - Pratt, Dennis.
TI  - Aspiring to greatness : above and beyond total quality management 
SN  - 978 1 87568 010 8
U1  - 658 5620994 PRA NO 4 
PY  - 0000/// Business & Professional Publishing
CY  - Chatswood
PB  -  N.S.W 
KW  - TOTAL QUALITY MANAGEMENT AUSTRALIA
ER  -