Beckford, John  <br/><br/>
Quality : a critical introduction  

 - London ; New York    Routledge  1998 
<br/><br/><label>ISBN: </label>978 0 415 18163 1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT CASE STUDIES
<br/><br/><label>Dewey Class. No.: </label>658 562 BEC NO 4