TY  - BOOK
AU  - Beckford, John 
TI  - Quality : a critical introduction 
SN  - 978 0 415 18163 1
U1  - 658 562 BEC NO 4 
PY  - 1998///
CY  - London ; New York 
PB  -  Routledge
KW  - TOTAL QUALITY MANAGEMENT CASE STUDIES
ER  -