Oakland, John S <br/><br/>
Total quality management : text with cases 

 - Oxford   Butterworth-Heismann  2003 
<br/><br/><label>ISBN: </label>978 0 7506 5740 2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TATAL QUALITY MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658 4013 OAK