TY  - BOOK
AU  - Oakland, John S
TI  - Total quality management : text with cases
SN  - 978 0 7506 5740 2
U1  - 658 4013 OAK 
PY  - 2003///
CY  - Oxford
PB  -  Butterworth-Heismann
KW  - TATAL QUALITY MANAGEMENT
ER  -