TY  - BOOK
AU  - Hoyle,David.
TI  - Quality management essentials 
SN  - 978 0 7506 6786 9
U1  - 658 4013 HOY 
PY  - 2007///
CY  - Oxford 
PB  -  Butterworth-Heinemann
KW  - QUALITY CONTROL
ER  -