Barlow, Susan <br/><br/>
Sense and respond :  the journey to customer purpose  

 - London     Palgrave Macmillan  2005 
<br/><br/><label>ISBN: </label>978 1 403 94573 0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658 812 BAR