TY  - BOOK
AU  - Taylor, Shirley
TI  - Model business letters, E-mails and other business documents 
SN  - 978 0 273 67524 2
U1  - 658 401 TAY 
PY  - 2004///
CY  - London 
PB  -   Pearson Education
KW  - BUSINESS COMMUNICATION
ER  -