TY  - BOOK
AU  - NULL
TI  - The Guide to the HAP standard : humanitarian accountability and quality management 
SN  - 978 0 85598 600 1
U1  - 658 5620202 GUI 
PY  - 2008///
CY  - London 
PB  -  Oxfam
KW  - TOTAL QUALITY MANAGEMENT GUIDES
ER  -