Klassen, Robert D <br/><br/>
Cases in operations management : building customer value through world-class operations  

 - London    SAGE  2006 
<br/><br/><label>ISBN: </label>978 1 412 91371 3 1 4129 1371 3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INDUSTRIAL MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658 5 KLA