TY  - BOOK
AU  - Klassen, Robert D
TI  - Cases in operations management : building customer value through world-class operations 
SN  - 978 1 412 91371 3 1 4129 1371 3
U1  - 658 5 KLA 
PY  - 2006///
CY  - London 
PB  -  SAGE
KW  - INDUSTRIAL MANAGEMENT
ER  -