TY  - BOOK
AU  - Grandey, Alicia  ed.
TI  - Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work 
SN  - 978 1 8487 2949 0
U1  - 331 256 EMO 
PY  - 2013///
CY  - New York 
PB  -  Routledge Academic
KW  - NONVERBAL COMMUNICATION IN THE WORKPLACE
ER  -