TY  - BOOK
AU  - Kettner, Peter M. 
TI  - Designing and managing programs : an effectiveness-based approach 
SN  - 978 1 412 99516 0
U1  - 361 0068 KET 
PY  - 2013///
CY  - London 
PB  -  SAGE
KW  - SOCIAL SERVICE EVALUATION
ER  -