Dear customer, we've got it : the straight talk guide to unforgatable customer service that helps your business grow / Hanah Karanja

By:

Karanja, Hannah [author]

Material type: Text

TextDescription: 225 pages ; 21 cmISBN:

9789914353945

Subject(s):

DDC classification:

658.812 KAR

Summary: Most service training is full of fluff and forgettable scripts. this book isn't one of them. If you've ever faced an angry customer, felt disconnected as a team, or watched service standards slowly fade- you're not alone. in today's fast -paced world, real, human service often gets lost in processes and pressure.

List(s) this item appears in: hmose July 2026

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Acquisition, Cataloguing, Classification and Distribution Development	658.812 KAR (Browse shelf(Opens below))	Available		B237240
Books	Acquisition, Cataloguing, Classification and Distribution Development	658.812 KAR (Browse shelf(Opens below))	Available		B237241

Most service training is full of fluff and forgettable scripts. this book isn't one of them. If you've ever faced an angry customer, felt disconnected as a team, or watched service standards slowly fade- you're not alone. in today's fast -paced world, real, human service often gets lost in processes and pressure.

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Dear customer, we've got it : the straight talk guide to unforgatable customer service that helps your business grow / Hanah Karanja