000			00386nam a2200145Ia 4500
008			240806s9999||||xx |||||||||||||| ||und||
020			_aS/NVQ
040			_aKenya National Library Service
082			_a658.812BRA
100			_aBradley, Sally.
245		0	_aCustomer service:candidate handbook.
260			_aOxford _b Heinemann _c2003
650			_aGeneral Management
942			_cBK
999			_c228541 _d228541