000 00329nam a2200133Ia 4500
008 240531s9999 xx 000 0 und d
020 _a978 0 273 65020 1
082 _a658 812 MCK
100 _aMckeown, Max
245 0 _aE-customer
260 _aLondon
_b Prentice Hall
_c2001
650 _aCUSTOMER RELATIONS
942 _cANF
999 _c305906
_d305906