000 00358nam a2200121Ia 4500
008 240531s9999 xx 000 0 und d
020 _aMANAGING THE PUBLIC SERVICE NO 13
082 _a351 EMP
100 _aAyeni, Victor
245 0 _aEmpowering the customer : the citizen in public sector reform
260 _aLondon
_b Commonwealth
_c2001
942 _cANF
999 _c310114
_d310114