000			00399nam a2200133Ia 4500
008			240531s9999 xx 000 0 und d
020			_a978 0 07 014511 5 PBK
082			_a658 562 CRO NO 4
100			_aCrosby, Philip B.
245		0	_aQuality without tears : the art of hassle-free management
260			_aNew York ; London _b McGraw-Hill _c1995
650			_aQUALITY ASSURANCE
942			_cANF
999			_c336112 _d336112