| 000 | 00389nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240531s9999 xx 000 0 und d | ||
| 020 | _a978 1 403 94573 0 | ||
| 082 | _a658 812 BAR | ||
| 100 | _aBarlow, Susan | ||
| 245 | 0 | _aSense and respond : the journey to customer purpose | |
| 260 |
_aLondon _b Palgrave Macmillan _c2005 |
||
| 650 | _aCUSTOMER SERVICES MANAGEMENT | ||
| 942 | _cANF | ||
| 999 |
_c338570 _d338570 |
||