000 00343nam a2200133Ia 4500
008 240531s9999 xx 000 0 und d
020 _a978 0 435 46529 2
082 _a658 812 BRA
100 _aBradley,Sally
245 0 _aCustomer service
260 _aEssex
_b UK
_c Heinemann
650 _aCUSTOMER RELATIONS MANAGEMENT
942 _cANF
999 _c346446
_d346446