000 00404nam a2200133Ia 4500
008 240531s9999 xx 000 0 und d
020 _a978 1 591 84165 4
082 _a658 85 CHA
100 _aCharan,Ram
245 0 _aWhat the customer wants you to know : how everybody needs to think differently about sales
260 _aNew York
_b Portfolio
_c2007
650 _aCUSTOMER RELATIONS
942 _cNF
999 _c365087
_d365087