000 00300nam a2200121Ia 4500
008 250224s9999 xx 000 0 und d
020 _a750621249
082 _a658.5OAK
100 _aOakland S. John
245 0 _aTotal Quality Management
260 _bButterworth Heinemann
_c1995
942 _cBK
999 _c442695
_d442695