000 00314nam a2200121Ia 4500
008 250224s9999 xx 000 0 und d
020 _a9781856175227
082 _a658.812BUT
100 _aButtle Francis
245 0 _aCustomer Relationship Management
260 _bButterworth Heinnemann
_c2009
942 _cBK
999 _c477059
_d477059