000			01043nam a22002297a 4500
003			OSt
005			20260720104629.0
008			260720b |||||||| |||| 00| 0 eng d
020			_a9789914353945
040			_aKenya National Library Service
082			_a658.812 KAR
100			_aKaranja, Hannah _eauthor
245			_aDear customer, we've got it : _bthe straight talk guide to unforgatable customer service that helps your business grow / _cHanah Karanja
300			_a225 pages ; _c21 cm
520			_aMost service training is full of fluff and forgettable scripts. this book isn't one of them. If you've ever faced an angry customer, felt disconnected as a team, or watched service standards slowly fade- you're not alone. in today's fast -paced world, real, human service often gets lost in processes and pressure.
650			_aCustomer services _vManagement
650			_aCustomer relations
650			_aCustomer satisfaction
650			_aEmpathy—Business aspects
942			_2ddc _cBK _n0
999			_c493525 _d493525